The Reputation Advocate is a critical frontline contributor focused on promoting ReputationPro’s services. This individual is the first point of contact for prospective clients, providing insights on how our offerings can enhance their online presence.
Position: Outside Sales | Reputation Advocate(RA) at ReputationPro
Job Overview: Reputation Advocates are the start of the journey for our clients and are instrumental in expanding the reach and impact of ReputationPro. The role offers unlimited earning potential inside of a supportive team environment. If you’re driven by both ambition and excellence, then being a Reputation Advocate at our company could be the perfect fit for you. We are looking for a candidate that is proactive, goal-oriented, and highly competitive. If you can’t handle healthy pressure or you are seeking a position with minimal challenge, this role will not be the best fit for you.
Key Responsibilities:
Manage General Communication: Consistently leverage the provided business phone line and email for all client interactions, ensuring a unified approach, professionalism, and reliability.
CRM Maintenance: Diligently update the CRM system after every client touchpoint, ensuring all data is current and accurately reflects client interactions.
Appointment Management: Organize, schedule, and manage a comprehensive calendar of client appointments, ensuring punctuality and preparedness for each engagement.
Client Engagement: Actively source and cultivate new opportunities, identifying untapped opportunities for business development.
Active Participation: Engage in regular morning meetings, sales training sessions, and evening reflection meetings to remain aligned with company goals and enhance sales techniques.
Reporting: Regularly and accurately assist in sales metrics and client interactions to team leadership, contributing to the update of sales lead boards and personal reviews.
Conducting Sales Appointments: Professionally and effectively conduct sales meetings, showcasing the value of ReputationPro and understanding client needs.
Client Onboarding: Proactively assist clients in the sign-up process, addressing concerns, answering queries, and ensuring a smooth transition (close).
Stay Updated: Continuously refine your knowledge of the small business space and our services, ensuring you provide the most up-to-date and valuable insights to potential clients.
What We Offer:
· Uncapped Earnings: Your earning potential is in your hands. We don’t put a cap on how much you can achieve, allowing your drive and ambition to guide your financial success.
· Performance Bonuses: Hard work doesn't go unnoticed. We offer bonuses that are tied to your performance, acknowledging your contributions to our team.
· Commitment to Your Development: We believe in supporting our team. Participate in professional training sessions that can help enhance your skills and understanding of our services.
· Team Centric Environment: We’re in this together. Our team is here to assist and guide you, from uncovering new opportunities to receiving feedback in regular reviews.
· Results-Oriented Culture: At ReputationPro, we focus on what's achieved rather than just the time spent. We appreciate proactive contributions and new ideas that drive our company forward.
The Ideal Candidate for Reputation Advocate (RA):
Skills and Knowledge:
· Industry Acumen: Familiarity with the SWAS/SAAS landscape.
· Sales Mastery: Proficient in modern sales techniques and comfortable using CRM tools to track client interactions.
· Communication: Excellent verbal and written communication skills are a must; the ability to engage clients and quickly build rapport.
Experience:
· Sales Track Record: Demonstrated success in sales roles, preferably selling to small to medium-sized businesses.
· Client Management: Experience managing and nurturing client relationships from initiation to closing.
Personality Traits:
· Driven: A self-starter who is motivated by achieving and surpassing set targets.
· Team Player: Works well with a team, understanding the importance of collaboration and mutual support.
· Resilient: Able to handle the pressures of sales and client management without getting easily discouraged.
Cultural Fit:
· Growth Mindset: Always looking for ways to learn, grow, and improve, both personally and professionally.
· Value-Driven: Aligns with ReputationPro’s ethos: education, partnership and most importantly integrity.
· Results Oriented: Consistently aims to achieve and surpass objectives.
Company Overview:
ReputationPro is a lean SWAS (software with a service) startup dedicated to ensuring small business owners thrive in today’s competitive landscape. We are made up of an expert team that has generated consistent proven results. We are about to enter a period of rapid growth and are looking for skilled individuals across multiple roles to join our company.
While it is important for us to have a defined ideal client, we are open to candidates who may bring unique skills or perspectives that we have not previously considered.
ReputationPro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Joining ReputationPro means diving into a dynamic, results-oriented environment that’s rich with opportunity. We’re a tight-knit team dedicated to revolutionizing small business online reputation management.
Our culture is all about flexibility, innovation, and collaboration—ideal for those who thrive in a startup-like atmosphere.
We value quick learning and adaptation, encouraging everyone to expand their skills and stay ahead in industry knowledge. A love and passion for helping businesses is a must!
.svg){kind=icon}
Our recruitment process is designed to be thorough and transparent, ensuring a mutual fit between the candidates and ReputationPro. Initially, we conduct a phone screening to assess the basic requirements and understand the candidate's interest and motivation. Following a successful phone screening, we will reach out via email to schedule the first in-person or virtual interview. Depending on the role and the discussions during the first interview, a second interview may be scheduled to delve deeper into specific areas. After the completion of the interview process, we believe in maintaining clear communication with all candidates. Every candidate will receive communication from us, either extending an employment contract for hire or a rejection letter. If a candidate has been through two interviews and is not selected, we make it a point to provide feedback or reasons for our decision, recognizing the time and effort invested in the process. This approach ensures that regardless of the outcome, every candidate gains clarity and closure from our recruitment process.
Yes, every position at ReputationPro is fully remote. We genuinely value results above the number of work hours logged. For instance, it doesn’t matter to us if a task takes 10 minutes or 10 hours to complete; what’s crucial is that the work is done correctly and meets our quality standards. We believe this approach not only fosters a culture of responsibility and excellence but also respects individual working styles and the diverse ways in which our team members achieve their goals. This focus on outcomes over hours promotes innovation, efficiency, and job satisfaction across our entire team.
We understand the anticipation that comes with waiting to hear back about a job application, and we strive to keep the lines of communication open and timely. We are committed to responding to all applicants within two work weeks of receiving their application, to update them on the status of the given role. We believe in maintaining transparency and providing timely updates to all our applicants, respecting their time and interest in the role.
.svg)
